Cara minta refund barang rusak dalam bahasa Inggris

faulty

tidak berfungsi dengan baik

malfunction

gagal bekerja

proof of purchase

bukti bahwa kamu membelinya

store credit

saldo yang hanya bisa dibelanjakan di toko itu

reasonable

adil dan masuk akal

escalate

membawa masalah ke orang yang lebih senior

• I bought this here on Saturday, and it stopped working after two days.

  Kalimat pembukamu: barang apa, kapan dibeli, dan apa masalahnya, dalam satu kalimat.

• When I switch it on, the motor hums but the blades don't turn.

  Menjelaskan kerusakan seperti gejala. Detail yang spesifik membuat masalahnya lebih dipercaya.

• I don't have the receipt, but I paid by card, so it should show on my statement.

  Menawarkan bukti lain sebelum petugas sempat menolak.

• I understand that's the policy. Is there anything you can do in this case?

  Menerima aturannya tanpa berdebat, lalu meminta kelonggaran. Ini kalimat kunci saat kamu ditolak.

• Would a replacement be possible instead?

  Pilihan cadangan saat refund tidak memungkinkan. Lebih mudah disetujui oleh toko.

• I'd prefer a refund, but store credit would be okay.

  Menunjukkan apa yang kamu mau dan apa yang masih bisa kamu terima, jadi kesepakatan lebih cepat.

• Is there a manager I could speak to?

  Cara sopan untuk membawa masalah ke atasan. Pakai hanya setelah kamu bertanya apa yang bisa dilakukan petugas.

1. Rosa

   Hi there, what can I help you with today?

2. Kamu

   Hi. I bought this blender here on Saturday, and it's already faulty. When I switch it on, the motor hums but the blades don't move at all.

3. Rosa

   Oh no, I'm sorry. Do you have the receipt with you?

4. Kamu

   Unfortunately I lost it. But I paid by card, and I have the payment notification on my phone as proof of purchase. Would that work?

5. Rosa

   Hmm, normally we need the receipt for a refund. I'm not sure I can do that without it.

6. Kamu

   I understand that's the policy. It only lasted two days, though, so I think a replacement would be reasonable. Is that something you can do?

7. Rosa

   Okay, let me check with the system. I can swap it for a new one, or give you store credit.

8. Kamu

   A new one would be great, thank you. Could we quickly test it here before I take it home?

• My blender is error.

  My blender isn't working. / There's something wrong with my blender.

  "Error" itu kata benda, bukan kata sifat. Bilang sesuatu "is error" adalah kebiasaan dari bahasa gaul Indonesia.

• I want my money back now.

  I'd like a refund, please.

  "I want... now" terdengar seperti menuntut. "I'd like" adalah bentuk sopan yang biasa, dan membuat petugas lebih mau membantu.

• I lose the receipt.

  I lost the receipt. / I've lost the receipt.

  Kejadiannya sudah lewat, jadi pakai past tense atau present perfect. Bahasa Indonesia tidak punya penanda waktu, jadi bentuk present sering terbawa.

Role play lainnya

• HMinta pemanas segera diperbaikiKehidupan sehari-hari, B2
• LPesan di kafe yang ramaiKehidupan sehari-hari, B1
• PMenolak deadline yang tidak realistisPekerjaan, B2