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Terms of Use

Effective 10 November 2026

These terms apply when you use the Lorivo app and its services, which are run by Lorivo (“we”, “us”). By using the app you agree to them. If you don’t agree, please don’t use the app. Our Privacy Policy explains how we handle your data.

The service

Lorivo lets you practise spoken English in voice conversations with AI characters, and gives you feedback, scores, answer suggestions, translations and word practice. You sign in with a Google account. You must be at least 13 years old to use the app.

The AI can be wrong

The conversations, feedback, scores, corrections, suggestions and translations in the app are created automatically by AI. They can be inaccurate, incomplete or sometimes inappropriate, and the characters you talk to are fictional.

  • Use the app as a practice tool. Check anything important with a reliable source.
  • Nothing in the app is professional advice (for example legal, medical, financial, immigration or career advice).
  • Scores and levels are estimates for practice. They are not an official test result or certificate.

If a response seems harmful or wrong, please tell us with “Report this response” in the app.

Free minutes and Pro

  • Free starter minutes. A new account gets a small number of free practice minutes to try the app. They are given once per phone and once per Google account, and don’t renew: another account on the same phone, or the same Google account signing up again after deleting its account, doesn’t get them again. Deleting your account deletes its usage history along with the rest of its data, except a one-way hash of the device identifier and of the email with the free minutes used (see our Privacy Policy).
  • Pro subscription. Pro is a subscription sold through Google Play, billed monthly or yearly. The price and what is included are shown in the app and in Google Play before you buy. Google Play handles the payment under its own terms.
  • 7-day free trial. If you are eligible, Pro starts with a 7-day free trial, which includes its own allowance of minutes shown in the app. If you don’t cancel before the trial ends, Google Play charges you for the plan you chose and your subscription starts.
  • Automatic renewal. Your subscription renews automatically at the end of each billing period until you cancel it.
  • Cancelling. Cancel at any time in Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions, or go to play.google.com/store/account/subscriptions. Pro stays active until the end of the period you have paid for. Deleting the app or your account doesn’t cancel the subscription.
  • Monthly minutes. Pro includes a monthly allowance of practice minutes, shown in the app. The allowance resets every month, counted from the start of your current billing period (on a yearly plan, it resets every month of the year). Unused minutes don’t roll over to the next month.
  • How minutes are counted. Minutes are used while you are in a call, and each call has a time limit. When your minutes run out, you can’t start new calls until your allowance resets, you subscribe or you buy a minute pack.
  • Minute packs. You can also buy extra minutes (for example “20 extra minutes”) as a one-time purchase through Google Play, whatever your plan. A minute pack isn’t a subscription and doesn’t unlock Pro topics or other Pro features. Bought minutes never expire, and they are used only after your plan’s own minutes (the free starter minutes, the trial’s minutes or this month’s Pro minutes). A minute pack doesn’t make a single call longer: each call keeps its time limit. If a purchase is refunded or reversed through Google Play, its minutes are removed (minutes already used from it are taken from your next minute pack). Unused bought minutes are lost when you delete your account.
  • Refunds are handled by Google Play under its refund policies.
  • Changes. We may change what the plans include or cost. If the price of your existing subscription changes, Google Play tells you in advance, as its rules require.

Acceptable use

Please use Lorivo to practise English, for yourself, and lawfully. Don’t:

  • try to make the AI produce content that is illegal, hateful, harassing, sexually explicit, or that encourages violence or self-harm;
  • write custom topics that do any of the above, that target or impersonate a real person, or that include other people’s personal information;
  • share your account, use someone else’s, or try to get around time limits or minute allowances;
  • copy, resell or reverse engineer the service, overload it, or try to access data that isn’t yours.

You are responsible for the custom topics you write. They are checked automatically before they are saved, and a topic may be refused.

Your content

What you say and write in the app stays yours. You allow us to process it as needed to run the service for you, as described in the Privacy Policy.

Ending your use and deleting your account

  • You can stop using Lorivo at any time, and delete your account in the app (Profile → Settings → Delete account) or by email. See Delete your account.
  • We may suspend or close an account that breaks these terms or puts the service or other people at risk.
  • We may change or stop parts of the service. If we stop the whole service, we will try to tell you in advance, by email to your account’s address when practical.

Limits of our liability

  • The app is provided “as is” and “as available”. We work to keep it running and useful, but we can’t promise that it will always be available, free of errors, or that it will improve your English by any particular amount.
  • As far as the law allows, we are not liable for indirect or consequential losses, or for decisions you make based on the AI’s output. Our total liability to you for any claim about the service is limited to the amount you paid for it in the 12 months before the claim.
  • Nothing in these terms limits rights you have under consumer protection laws that can’t be excluded.

Changes to these terms

If we change these terms, we announce it by updating the effective date at the top of this page. If the change is significant, we will also tell you by email to your account’s address when practical. If you keep using the app after a change, the new terms apply.

Contact

Questions about these terms: the support address listed on our Google Play page.