Delete your account
You can delete your Lorivo account and all the data linked to it at any time, in the app or by email.
Delete it in the app
- Open Lorivo and sign in.
- Go to Profile → Settings.
- Tap Delete account, then confirm.
Your account is deleted straight away and you are signed out.
Ask us by email
If you can’t use the app (for example, you have uninstalled it), email the support address listed on our Google Play page from the email address of the Google account you signed in with, and ask us to delete your account. We act only on requests sent from that address, so we know the account is yours, and we reply when it is done.
What is deleted, and when
- Your account and sign-in: your Google name and email address.
- Your profile and settings: native language, level, time zone and preferences.
- Your call history: transcripts, feedback, scores and timings.
- Your word progress and the words you avoid.
- Your custom topics.
- Your reports of AI responses.
- Your plan and minute records (your usage history, call by call), the link between your account and any Google Play purchase, and the Google Play notifications we received about your purchases.
- Your unused bought minutes (minute packs). They can’t be refunded or moved to a new account.
All of this is deleted immediately when you delete your account. Copies in our backups, and operational logs that contain your account id, are cleared within 30 days.
What is kept
Nothing linked to your account, except this: a one-way hash of your phone’s device identifier (the Android ID the app sends) and a one-way hash of your email address, each with the number of free starter minutes used. The hashes can’t be turned back into the identifier or the address, and nothing else is kept with them. We keep them only to prevent repeated free minutes: the free starter minutes are given once per phone and once per Google account.
A deleted account can’t be restored: if you sign in again with the same Google account, you start a new, empty account, without new free starter minutes.
An active Pro subscription can’t be moved to a new account. If you subscribed and still want to stop paying, cancel the subscription in Google Play (see below).
Google keeps its own records of your Google Play purchases, under Google’s privacy policy.
Your Google Play subscription
Deleting your account doesn’t cancel a Pro subscription or a free trial, and the subscription can’t be moved to a new account. To stop payments, cancel it in Google Play.
Open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions → Lorivo → Cancel subscription, or go to play.google.com/store/account/subscriptions. You can do this before or after deleting your account. Until it is cancelled, Google Play keeps notifying us when the subscription renews; we keep those purchase records without any link to an account.
Questions
Email the support address listed on our Google Play page. Our Privacy Policy explains what we collect and why.