Privacy Policy

Effective 10 November 2026

Lorivo is an app for practising spoken English in voice conversations with an AI partner. It is run by Lorivo (“we”, “us”). This policy explains what we collect, why, who processes it for us, how long we keep it and how you can delete it.

What we collect

• Your Google account name and email address. You sign in with Google through Supabase Auth. We use your name to greet you and your email to identify your account and to answer you if you contact us.
• Your profile. Your native language, English level, time zone and app settings (for example accent, speaking speed and how strict feedback is).
• Your practice history. For each call: when it happened and how long it lasted, the topic you chose, the text transcript of the conversation, the feedback and scores we created from it, and the words you are practising or avoiding.
• Custom topics you write: the situation, the roles, your goals and your words.
• Purchase status from Google Play. If you start a trial or subscribe, Google Play tells us which plan you have, whether it is a trial, when it started, when it renews or ends, and the order number. If you buy a minute pack, it tells us which pack, when you bought it, the order number and whether it was refunded. Google Play handles the payment: we never see or store your card or other payment details.
• Your minutes. How many practice minutes you have used and have left.
• A device identifier. The app sends your phone’s Android ID (an identifier Android gives the app on your phone) with its requests. We use it, together with your email address, only to give the free starter minutes once per phone and once per Google account. We don’t store it as it is: we keep a one-way hash of it, and of your email address, with your calls.
• Reports. If you report an AI response, we keep the reason you chose, your optional note and the AI text you reported, so we can review it.

Our server also writes operational logs (for example account and call ids, error codes and timings) to keep the service working and secure. These logs don’t contain what you say or write, and they are deleted automatically within 30 days.

Your voice

We don’t record or store audio. During a call, the sound from your microphone streams straight from your phone to OpenAI, which runs the live conversation, and the AI’s voice streams back to you. We keep only the text transcript of the call. The app uses the microphone only while a call is running.

How we use your data

• To run practice calls, and to give you feedback, scores and answer suggestions.
• To show your progress, streak, history and words.
• To manage your plan, trial and minutes.
• To keep the service safe: checking custom topics before they are saved, and reviewing reports.
• To answer you when you contact us.

We don’t show ads, we don’t sell or rent your data, and we don’t use third-party analytics, advertising or tracking tools.

Who processes your data for us

We use a few service providers to run Lorivo. They process your data on our behalf, only to provide their service to us:

• Supabase: sign-in (Supabase Auth) and our database, where your account, profile and practice history are stored.
• OpenAI: the live voice conversation. Your audio and the call’s instructions (the topic, your English level and the words you are practising) are sent to OpenAI while the call runs. The custom topics you write are also checked with OpenAI’s moderation service before they are saved.
• Google: the Gemini API reads call transcripts to write your feedback and in-call answer suggestions, and suggests words and meanings for custom topics. Google Play handles subscriptions and payments.

Translation runs on your device. Translations in the app use Google ML Kit, which works on your phone: the text you translate isn’t sent to us or to Google. ML Kit may download language files from Google and send Google basic technical information about how the feature performs (such as the device model and app version), but not the text you translate.

These providers may process data in countries other than yours, including the United States.

On your phone

The app keeps your sign-in session, a few settings and any call uploads that haven’t been sent yet on your phone. Signing out or deleting your account clears this data, and uninstalling the app removes it. The app doesn’t send you notifications.

How long we keep your data

We keep your data for as long as you have an account. When you delete your account, we delete your data straight away; copies in our backups, and operational logs that contain your account id, are cleared within 30 days.

One thing is kept after you delete your account: a one-way hash of your device identifier and a one-way hash of your email address, each with the number of free starter minutes used. They aren’t linked to any account and can’t be turned back into the identifier or the address. We keep them only to prevent repeated free minutes, so that deleting an account and signing up again, or adding another account on the same phone, doesn’t give the free minutes again.

Deleting your account

You can delete your account and all its data at any time (except the one-way hashes described above):

• In the app: Profile → Settings → Delete account.
• By email: write to the support address listed on our Google Play page from the email address of the Google account you signed in with.

Deleting your account doesn’t cancel a Google Play subscription: cancel it in Google Play. See Delete your account for the details.

Your choices

• You can see and change your profile and settings in the app at any time.
• You can email us to ask about the data we hold about you, or to correct it.

Security

Data travels between the app, our server and our providers over encrypted connections. Only our server can read our database. No system is perfectly secure, but we work to protect your data and to collect only what the app needs.

Children

Lorivo is not meant for children under 13, and we don’t knowingly collect data from them. If you think a child under 13 has an account, email the support address listed on our Google Play page and we will delete it.

Changes to this policy

If we change this policy, we announce it by updating the effective date at the top of this page. If the change is significant, we will also tell you by email to your account’s address when practical.

Contact

Questions about your privacy or your data: the support address listed on our Google Play page.