Cara minta perbaikan ke pemilik rumah dalam bahasa Inggris

urgent

harus segera ditangani

unacceptable

sama sekali tidak bisa diterima

commit to

berjanji untuk melakukan

in writing

secara tertulis

deteriorate

memburuk

follow up

mengecek lagi nanti

• I'm calling about the heating. It's been broken for a week now.

  Menyebut masalah dan sudah berapa lama. Lamanya waktu adalah argumen terkuatmu.

• It's getting really difficult. The flat is freezing at night.

  Menjelaskan dampaknya pada hidupmu, yang lebih sulit diabaikan daripada sekadar permintaan perbaikan.

• I appreciate that you're busy, but this is urgent.

  Menunjukkan pengertian, tapi tetap menegaskan bahwa ini tidak bisa ditunda.

• When you say soon, which day do you mean?

  Mengubah janji yang samar menjadi pertanyaan yang harus dijawab dengan jelas.

• Could you commit to a specific day this week?

  Meminta janji secara langsung, tanpa terdengar agresif.

• Could you confirm that in writing, by text or email?

  Memberi kamu catatan, dan orang cenderung menepati janji yang sudah mereka tulis.

• If I haven't heard anything by Tuesday evening, I'll follow up.

  Menutup telepon dengan langkahmu sendiri, supaya pemiliknya tahu kamu akan mengecek lagi.

1. Mr. Hale

   Hello? Yes, this is Hale. You left me a message about the flat?

2. Kamu

   Yes, thanks for calling back. It's about the heating. It's been broken for a week now, and it's getting really cold at night. I've been sleeping in a jacket.

3. Mr. Hale

   Right, yes. Sorry about that. I'll try to get someone round as soon as I can.

4. Kamu

   I appreciate that, but I've heard that twice already. When you say as soon as you can, which day do you mean?

5. Mr. Hale

   Well, my usual engineer is very busy this month. Maybe next week sometime?

6. Kamu

   I understand, but a week without heating is already too long, and there's damp starting in the bedroom. Could you commit to a specific day, even with a different engineer?

7. Mr. Hale

   Fine. I'll get someone there on Wednesday morning.

8. Kamu

   Thank you. Could you send me that in writing, just so we're both clear? And if I haven't heard anything by Tuesday evening, I'll follow up.

• The heater is broken since one week.

  The heating has been broken for a week.

  Sesuatu yang dimulai di masa lalu dan masih berlangsung butuh "has been" ditambah "for". Kesalahan ini berasal dari "sudah rusak sejak seminggu".

• You must fix it today!

  I really need this fixed by Wednesday at the latest.

  "You must" terdengar seperti perintah dan membuat orang defensif. Batas waktu yang jelas tentang kebutuhanmu lebih tegas sekaligus lebih sopan.

• Okay, no problem.

  Okay, but can we put a day on that?

  Bilang "no problem" pada janji yang samar berarti kamu menerima penundaannya. Banyak orang Indonesia mengucapkannya hanya supaya terdengar sopan.

Role play lainnya

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